Site Help and FAQ

IMA has recently updated our website to expand and improve the services we deliver to IMA members, CMA candidates and CPE customers. During this transition, site users have found that some familiar features have changed, and, in some cases, found bugs for us to correct.

Listed below are answers to questions and issues our users have reported:

  • If your email has changed

    If your email has changed

    • Log into the IMA website using your IMA Member ID and password.
    • Click "My Profile" in the upper right hand corner.
    • Under the heading "My Communication Methods" you can update your current email.

  • If you have forgotten your member ID or password

    If you have forgotten your member ID or password

    If you forgot your member ID:

    • Click “login” in the upper right hand corner of the website.
    • From the login screen, click the link to reset your password.
    • Once you have reset your password, you will be logged in to the IMA website.
    • Click “My Profile” in the upper right hand corner.
    • Your member ID will be on your profile page labeled “IMA Customer Number.”
    • Or you can contact Member Services at ima@imanet.org or 800.638.4427.

    If you forgot your password:

    • Click "Login" in the upper right hand corner of the IMA website.
    • From the login screen click the link to reset your password under the login box.

  • If you need to change your password

    If you need to change your password

    • Log into the IMA website using your IMA Member ID and password.
    • Click on My Profile in the upper right hand corner.
    • From your profile page you will see a "My profile" link in the left hand navigation.
    • If you hover over this link with your mouse you will see the option to "Change Password."

  • If you are having trouble logging in

    If you are having trouble logging in

    • Please confirm you are using your IMA Member or Customer ID and your correct password.
    • If you are still experiencing difficulties please contact IMA Member Services at ima@imanet.org or 800.638.4427.

  • If you want to renew your membership

    If you want to renew your membership

    • Log into the IMA website using your IMA Member ID and password.
    • Go to your member profile by clicking the "Renew your Membership" button on the homepage or under the IMA Membership navigation tab, or by clicking "My Profile" in the upper right hand corner.
    • From your profile, if it is time to renew your membership, you will see an order balance due in the top right hand corner.

  • If you need to enter CPE credits or track your CPE history

    If you need to enter CPE credits or track your CPE history

    • Log into the IMA website using your IMA Member ID and password.
    • Click “My Profile” in the upper right hand corner of the page.
    • On the lower right hand side of your profile you will see "My Transcripts."
    • Here you can update/view your CPE history.

  • If you need to update your profile

    If you need to update your profile

    • Log into the IMA website using your IMA Member ID and password.
    • Click "My Profile" in the upper right hand corner of the page.
    • From your profile you will be able to edit your personal and contact information.
    • If you wish to change your email, demographics, or educational information from your profile hover over the "My Profile" link in the left hand navigation and select the appropriate action.

  • If you are looking for your CMA exam results

    If you are looking for your CMA exam results

    • Log into the IMA website using your IMA Member ID and password.
    • Click on the "My Profile" link in the upper right hand corner.
    • From your profile you will see your certification information on the right hand side of the page.

  • If you have questions about Chapters or Councils

    If you have questions about Chapters or Councils

    Please visit the Chapters or Councils page for more information on IMA Chapters and Councils.

    If you already belong to a Chapter or Council or are looking for more specific information please contact one of our Community Relations Associates.

    • For Student and International Chapters contact: Christine Murray, Community Relations Associate, cmurray@imanet.org, 201.474.1579
    • For West Coast Chapters: Jenna Uszenski, Community Relations Associate, juszenski@imanet.org, 201.474.1523
    • For East Coast Chapters: Narnesha O’Neill, Community Relations Associate, noneill@imanet.org, 201.474.1524

  • If you have questions about the CMA Learning System

    Please visit www.WileyCMA.com or click here for Wiley Customer Care.
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    If you are having a problem using our website services, please let us know:

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IMA will reply to your report quickly, usually by the next business day. Your feedback helps us improve our site and provide better service to our members and customers.