These instructions are for your authorization to schedule the examination part(s) with Prometric. Please note that you have a separate authorization number for each part that you registered to take. Questions regarding your registration with ICMA should be directed to 800-638-4427, ext. 1525 or (201) 573-9000 ext. 1525. You should contact Prometric for your appointment(s) at least four weeks prior to your desired appointment date, as ICMA is not responsible if you delay scheduling and there are no longer appointments available within your authorization period. Please be sure that your name as it appears on your authorization letter is the same as your name on the documents that you will use for identification at the testing center. If they are not the same, please request ICMA to issue a new letter with the corrected name.

Scheduling with Prometric
The interval dates shown on your authorization letter represent the time/authorization period during which you are authorized to take CMA examination part(s).

• Before contacting Prometric, select two or three dates during your authorization period that are convenient for you to take the examination in case your first choice is not available. Please be aware that Saturdays fill quickly and you may not be able to get a Saturday appointment.
• Choose a Prometric Center by checking the listing of sites at www.prometric.com/ICMA or ask the Prometric Call Center representative to suggest a center close to your home or office.
• Be sure you have your authorization number(s) from the accompanying letter handy, as you will be required to provide this information.
• To schedule your examination, you can log onto the Internet 24 hours, 7 days a week by visiting www.prometric.com/ICMA. You can also call Prometric's Candidate Service Call Center at 800-479-6370 or the local Prometric Testing Center of your choice. Online is the recommend choice to schedule your test. For International candidates you should also contact the appropriate Regional Registration Center (see the Regional Registration Contact Center Information list) for initial scheduling requests by telephone. (Please note, using regular mail, email, or fax is not a valid scheduling option.) Requests made by telephone must be made at least 7 days prior to the desired testing date.
• Once you have scheduled your appointment, it is strongly suggested that you confirm the date and time of your appointment by visiting www.prometric.com/ICMA and selecting the View/Print Appointment option.

Reschedule or Cancellation of a Scheduled Appointment
If you find that you are unable to keep a scheduled appointment at Prometric or wish to move your appointment to another date, you must do so 72 hours before your appointment.

To cancel or reschedule your appointment, please have your confirmation number ready and visit www.prometric.com/ICMA or call 800-479-6370 and select option 1 to be directed to the automated system. International candidates can visit the Prometric web site or call the Regional Registration Contact Center Information. Both options are available 24 hours, 7 days a week. If you cancel an appointment, you must wait 72 hours before calling to make a new appointment. If you do not comply with this reschedule/cancellation policy, you will be considered a "no-show" and you will need to reregister with the ICMA and REPAY the examination fee.

Cancellation Examples

• If your exam date is on Friday at 3pm, you must cancel by noon on the Tuesday before your scheduled appointment date.
• If your exam date is on Thursday at 8am, you must cancel by 8am on the Monday before your scheduled appointment date.
• If your exam date is on Saturday at 10am, you must cancel by 10am on the Wednesday before your scheduled appointment date.

General Instructions

• You should arrive at the Prometric Testing Center 30 minutes before the time of your appointment. If you are more than 15 minutes late for your scheduled appointment, you may lose your scheduled sitting and be required to reschedule at a later date at an additional cost.
• You will be required to sign the Prometric Log Book when you enter the center.
• For admission to the examination, you will be required to present two original forms of non-expired identification, one with a photograph, both with your signature. Approved photo IDs are a passport, driver's license, military ID, National country ID card, credit card with photo, or company ID. Student IDs and social security card are not acceptable. You will not be permitted into the examination without proper identification.
• Small lockers are available at the test centers for personal belongings. Items such as purses, briefcases, and jackets will not be allowed in the testing room.
• Small battery or solar powered electronic calculators restricted to a maximum of six functions - addition, subtraction, multiplication, division, square root, and percent - are allowed. The calculator must be nonprogrammable and must not use any type of tape. OR Candidates can use the Texas Instrument’s BA II Plus, OR the Hewlett-Packard 10BII calculators when taking the exams. Candidates will not be allowed to use calculators that do not comply with these restrictions.
• Candidates will receive ONE scratch paper booklet initially during their examination. However, if you require more sheets during the exam in order to complete calculations, you should raise your hand and ask the test center personnel for ONE additional booklet. Candidates are able to keep one used booklet in case they need to refer back to previous calculations. Candidates will be permitted to trade in ONE or TWO used booklets for ONE or TWO new booklets. Candidates are only permitted to have TWO booklets at any given time. The test center personnel will then collect and destroy ALL booklets from each candidate at the end of their testing session.
• The test center will provide pencils for use in making calculations, etc., on the provided scratch paper booklet(s).
• The staff at the Prometric Testing Center is not involved in the development of the examination or the procedures governing the evaluation of your performance. Questions or comments on the examination content or performance evaluation should be directed only to the ICMA, as this is a nondisclosed examination.
• At the beginning of your test administration, you will be given the opportunity to take a tutorial that introduces the testing screens; the tutorial is not part of your testing time and may be repeated if the candidate wishes; however, total tutorial time is limited.
• Upon completion of each examination part, your performance results will be displayed on the screen, and you will also receive a printed and embossed copy of your results before leaving the testing center. (Part 4 - Business Applications is graded offline and there is no immediate performance feedback. Grades are mailed to candidates approximately six weeks after the end of each testing window.)

Regional Registration Contact Center Information
You can also schedule 24 hours a day, 7 days a week on www.prometric.com/ICMA

1. Regional Registration Center
Prometric
Attn: PTC Registrations Africa
PO Box 2024
8203 AA Lelystad
The Netherlands
Tel: 31 320 239 593

Botswana, Ghana, Kenya, Mauritius, Nigeria, South Africa, Tanzania, Uganda, Zimbabwe

2. Regional Registration Center
Prometric
Attn: PTC Registrations Europe
PO Box 2024
8302 AA Lelystad
The Netherlands
Tel: 31 320 239 540

Armenia, Bulgaria, Croatia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel (Tel Aviv), Italy, Kazakhstan, Lithuania, Netherlands, Portugal, Romania, Russia, Spain, Switzerland, Turkey, Ukraine, United Kingdom, Uzbekistan

3. Regional Registration Center - Prometric
3110 Lord Baltimore Drive
Suite 200
Baltimore, MD 21244 USA
Tel: 1 443 923 8160

Argentina, Bolivia, Brazil, Colombia, Dominican Republic, Guatemala, Mexico, Panama, Peru, Venezuela

4. Regional Registration Center
Prometric
Attn: PTC Registrations Middle East
PO Box 2024
8203 AA Lelystad
The Netherlands
Tel: 31 320 239 530

Egypt, Israel (Ramallah), Jordan, Kuwait City, Lebanon, Saudi Arabia, Syria, United Arab Emirates

5. Regional Registration Center - Prometric
PO Box 12964
50794 Kuala Lumpur
Malaysia
Tel: 60 3 7628 3333

Bangladesh, Hong Kong, Indonesia, Malaysia, Nepal, Pakistan, Philippines, Singapore, Taiwan, Thailand

6. Regional Registration Center
Li Ye Building Tsinghua Science Park
Haidian District
Beijing 100084
People's Republic of China
Tel: 86 10 6279 9911

China

7. Regional Registration Center -Prometric
160-A, Senior Plaza, 3rd Floor
Gautam Nagar, Yusuf Sarai
Behind Indian Oil Building
New Delhi 110049, India
Tel: 91 11 26511649/26531442
www.prometricindia.com

India

8. Regional Registration Center
R-Prometric K.K.
Kayabacho Tower 15F
1-21-2 Shinkawa
Chuo-Ku
Tokyo 104-0033, Japan
Tel: 03 5541 4800
www.prometric-jp.com

Japan

9. Regional Registration Center
Korean-American Educational
Commission (KAEC)/Prometric
M.P.O. Box 112
Seoul, 121-600
Republic of Korea
Tel: 82 2 3211 1233

Republic of Korea

10. Regional Registration Center
Prometric - Sydney
50794 Kuala Lumpur
Malaysia
Tel: 612 96405899

Australia and New Zealand