The letter accompanying these instructions is your authorization to schedule the taking of your examination part(s) with Prometric. Please note that you have a separate authorization number for each part that you registered to take. Questions regarding your registration with ICMA should be directed to 800-638-4427, ext. 1521. You should contact Prometric for your appointment(s) at your earliest convenience, as ICMA is not responsible if you delay scheduling and there are no longer appointments available within your authorization period.

Scheduling with Prometric
The interval dates shown on your authorization letter represent the time/authorization period during which you are authorized to take CMA examination part(s).

• Before contacting Prometric, select two or three dates during your authorization period that are convenient for you to take the examination in case your first choice is not available. Please be aware that Saturdays fill quickly and you may not be able to get a Saturday appointment.
• Choose a Prometric Center by checking the listing of sites at www.prometric.com/ICMA or ask the Prometric Call Center representative to suggest a center close to your home or office.
• Be sure you have your authorization number(s) from the accompanying letter handy, as you will be required to provide this information.
• To schedule your examination, you can log onto the Internet 24 hours, 7 days a week by visiting www.prometric.com/ICMA. You can also call Prometric's Candidate Service Call Center at 800-479-6370 or the local Prometric Testing Center of your choice. Online is the recommend choice to schedule your test.
• Once you have scheduled your appointment, it is strongly suggested that you confirm the date and time of your appointment by visiting www.prometric.com/ICMA and selecting the View/Print Appointment option.

Reschedule or Cancellation of a Scheduled Appointment
If you find that you are unable to keep a scheduled appointment at Prometric or wish to move your appointment to another date, you must do so three business days before your appointment.

To cancel or reschedule your appointment, please have your confirmation number ready and visit www.prometric.com/ICMA or call 800-479-6370 and select option 1 to be directed to the automated system. Both options are available 24 hours, 7 days a week. If you cancel an appointment, you must wait 72 hours before calling to make a new appointment. If you do not comply with this reschedule/cancellation policy, you will be considered a "no-show" and you will need to reregister with the ICMA and REPAY the examination fee.

Cancellation Examples

• If your exam date is on Friday at 3pm, you must cancel by noon on the Tuesday before your scheduled appointment date.
• If your exam date is on Thursday at 8am, you must cancel by 8am on the Monday before your scheduled appointment date.
• If your exam date is on Saturday at 10am, you must cancel by 10am on the Wednesday before your scheduled appointment date.
• Upon written request, ICMA will consider limited time period extensions of the authorization period. For a processing fee of $50, ICMA can grant a one-time 60-day extension for parts 1, 2, and 3 of the CMA exam and a one-time extension to the following monthly testing window for part 4 of the exam.

• You should arrive at the Prometric Testing Center 30 minutes before the time of your appointment. If you are more than 15 minutes late for your scheduled appointment, you may lose your scheduled sitting and be required to reschedule at a later date at an additional cost.
• You will be required to sign the Prometric Log Book when you enter the center.
• For admission to the examination, you will be required to present two forms of non-expired identification, one with a photograph, both with your signature. Approved photo IDs are a passport, driver's license, military ID, credit card with photo, or company ID. Student IDs are not acceptable. You will not be permitted into the examination without proper identification.
• Small lockers are available at the test centers for personal belongings. Items such as purses, briefcases, and jackets will not be allowed in the testing room.
• Small battery or solar powered electronic calculators restricted to a maximum of six functions - addition, subtraction, multiplication, division, square root, and percent - are allowed. The calculator must be nonprogrammable and must not use any type of tape. OR Candidates can use the Texas Instrument’s BA II Plus, OR the Hewlett-Packard 10BII calculators when taking the exams. Candidates will not be allowed to use calculators that do not comply with these restrictions.
• Candidates will receive ONE scratch paper booklet initially during their examination. However, if you require more sheets during the exam in order to complete calculations, you should raise your hand and ask the test center personnel for ONE additional booklet. Candidates are able to keep one used booklet in case they need to refer back to previous calculations. Candidates will be permitted to trade in ONE or TWO used booklets for ONE or TWO new booklets. Candidates are only permitted to have TWO booklets at any given time. The test center personnel will then collect and destroy ALL booklets from each candidate at the end of their testing session.
• The test center will provide pencils for use in making calculations, etc., on the provided scratch paper booklet(s).
• The staff at the Prometric Testing Center is not involved in the development of the examination or the procedures governing the evaluation of your performance. Questions or comments on the examination content or performance evaluation should be directed only to the ICMA, as this is a nondisclosed examination.
• At the beginning of your test administration, you will be given the opportunity to take a tutorial that introduces the testing screens; the tutorial is not part of your testing time and may be repeated if the candidate wishes; however, total tutorial time is limited.
• Upon completion of each examination part, your performance results will be displayed on the screen, and you will also receive a printed and embossed copy of your results before leaving the testing center. (Part 4 "Revised" - Business Applications is graded offline and there is no immediate performance feedback. Grades are mailed to candidates approximately 30 days after each testing period.)